Paul Evans



paul evans

Hospitality and Education Professional

Paul is a passionate communicator and entrepreneur with over 30 experience in the hospitality industry; including Hotel General Manager, Operations Director and running his own business.

As Fellow of the Institute of Hospitality and Chair of the London Branch he enjoys numerous and widespread industry contacts.

In academia he served as a Senior Education Director, Principal, University Pro-Proctor, Senior Leadership Team, Chair of various Working Groups, as Member of the University Learning and Teaching committee and Executive Training Council. He is also an Academic Council member for the Confederation of Tourism and Hospitality (CTH), External for UWL and visiting scholar for ESH Hotel School Paris.

Paul is also an IAA for the Chartered Institute of Management and involved in End Point Assessment for the Senior Leadership Apprenticeship Standard

Specialities: Hospitality Consultancy / Strategic Educationan Policies / QAA,TEF,NSS / Education of International Students / Traineeship and Apprenticeship delivery and EPA / CMI / Online programme design and delivery  / Level 3 and Foundation provision

I have known Paul professionally having worked on several hospitality projects together. He is a great forward thinker and implementer of ideas... He is a great leader, mentor and inspiration.
— Monica Or

Monica Or


Monica Or

Hospitality and Education Professional

With over 25 years industry experience having worked in, and managed 4 and 5 star hotels, Monica has been involved with the implementation of standards, hotel openings and refurbishments. 
A regular contributor to Hotel Industry Magazine as their industry expert Monica is a published author: the two books she has written are both Amazon best sellers.
Monica has trained hundreds of individuals to develop their Customer Service skills and run masterclasses around a 'signature' system delivered in both in the UK and internationally at hotel conferences and trade shows.
Monica's vision is to raise the profile of the hospitality industry so whichever hotel a guest stays in, or whichever restaurant they choose to dine at, they are taken on a unique customer service journey where the hospitality professionals they meet along the way create memorable experiences just for them.

Monica's best selling titles

Monica's best selling titles

Specialties: Hospitality Consultancy and developing aspiring Hospitality Managers / Licensed WorldHost™ / Trainer for Customer Service / Published author, Conference host and speaker in the UK and Internationally /Industry Expert Columnist.

Paul is not only one of the leading hospitality educationalists but has a genuine passion for the industry and a thirst for knowledge and improvement...always pushing the boundaries to see things happen
— Chris Sheppardson
Paul has a talent for getting things up and running. I never got meeting fatigue or stuck in red tape when working with Paul
— Sarah Hamilton

Judith Owen


judith owen

Hospitality AND training PROFESSIONAL

Highly motivated and experienced hotel management, human resources and learning and development expert working with professional associates to offer organisations operational, human resources and learning & development solutions. 

Judith's specialty is implementing policies and procedures throughout organisations and creating positive cultures through inspiring and developing the teams and individuals to achieve their potential. 

Interim Management in operations, human resources and training.

Specialties: F & B, change management, creating cultures and employee branding, human resources, implementation of policies and procedures, recruitment, training, leadership and coaching. 
Employment law specialist including Union negotiation and TUPE. Event and operational management.

I worked with Judith during the launch of the Sofitel legend and re-positioning of the Grand (Singapore) and Judith has done an excellent job in training our ambassadors to the next level...
— Robert Jan-Woltering

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Neeta Halai

Solicitor (non-practising), Certified Practitioner of NLP, Certified Practitioner and Assessor of EQ, CELTA


communication and executive development training PROFESSIONAL

Neeta is an excellent corporate skills training consultant whose main focus is in developing communication and leadership skills. 
Neeta has worked throughout Europe and Asia, training both private and public sector business professionals, in order to help them work confidently, effectively and efficiently. She has the ability to identify effective training solutions and present them persuasively to key stakeholder partners.
As an experienced script writer, director and presenter, she also helps businesses create professional training videos.
Neeta is a certified practitioner of Neuro Linguistic Programming (NLP) and uses the psychology of human behaviour in her training and coaching programmes. She is also a practitioner of SEI Emotional Intelligence and a SEI Emotional Intelligence Assessor.  Neeta has worked with many high calibre clients ranging from legal professional services through to various other industries including IT, hospitality and leisure, luxury retail and insurance.
As a lawyer, Neeta specialised in the areas of criminal defence and contentious construction and continues to remain on the Roll of Solicitors, as a non-practising solicitor and is regulated by the Solicitors Regulatory Authority (SRA).

Specialities: Leadership and communication training, professional development, mentoring and individual coaching

Neeta is a consummate and exacting professional with an enviable ability to quickly identify required training, and deliver it effectively and efficiently
— Paul Evans

Dr Hilary Cooke


Hilary is a passionate and experienced facilitator and developer of people and organisations.

A combination of strategy, psychology and business experience helps Hilary to lead individuals, teams and organisations on their own successful and challenging discovery journeys to find their own wisdom and develop their key strengths.

This may be through executive coaching, group development or consultancy.

Hilary is an NLP Master Practitioner, one of only 12 Master Facilitators of FIRO Theory in the UK and a Phase Two Graduate of The Human Element.

Specialties include: Design and delivery for sustainable leadership development

Hilary is an inspiring and motivating mentor...she brings a deep wealth of experience to everything she does, with a genuine warm and sincere empathy that really cannot be surpassed
— Anne Marie Crowley
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Matt Green

MPhil, MSc

Matt is an experienced management consultant, facilitator, high performance coach and author within the healthcare arena, and is a keen advocate of Leadership Competency Frameworks and innovative Organisational Needs Analysis tools and their practical application on the frontline of healthcare to improve the quality of patient care.

He has spent the last 15 years working closely with healthcare professionals to improve and enhance their practical leadership, strategic planning, service transformation & personal effectiveness skills to support organisations realise their potential.

Key achievements include winning the UK’s largest healthcare education supplier framework agreement within the Greater London area, developing and launching the School’s Leadership, Service Transformation, Medico-legal and Personal Effectiveness course portfolio and for the design and delivery of a number of high quality masters programmes including an MSc in Health Service Leadership.

Specialities: Leadership development, strategic health planning, service transformation