FIH MBA MCIM
Hospitality and Education Professional
Paul is a passionate communicator and entrepreneur with over 30 experience in the hospitality industry; including Hotel General Manager, Operations Director and running his own business.
As Fellow of the Institute of Hospitality and Chair of the London Branch he enjoys numerous and widespread industry contacts.
In academia he served as a Senior Education Director, Principal, University Pro-Proctor, Senior Leadership Team, Chair of various Working Groups, as Member of the University Learning and Teaching committee and Executive Training Council. He is also an Academic Council member for the Confederation of Tourism and Hospitality (CTH), External for UWL and visiting scholar for ESH Hotel School Paris.
Paul is also an IAA for the Chartered Institute of Management and involved in End Point Assessment for the Senior Leadership Apprenticeship Standard
Specialities: Hospitality Consultancy / Strategic Educationan Policies / QAA,TEF,NSS / Education of International Students / Traineeship and Apprenticeship delivery and EPA / CMI / Online programme design and delivery / Level 3 and Foundation provision
FIH MA MCIPD
Hospitality and Education Professional
With over 25 years industry experience having worked in, and managed 4 and 5 star hotels, Monica has been involved with the implementation of standards, hotel openings and refurbishments.
A regular contributor to Hotel Industry Magazine as their industry expert Monica is a published author: the two books she has written are both Amazon best sellers.
Monica has trained hundreds of individuals to develop their Customer Service skills and run masterclasses around a 'signature' system delivered in both in the UK and internationally at hotel conferences and trade shows.
Monica's vision is to raise the profile of the hospitality industry so whichever hotel a guest stays in, or whichever restaurant they choose to dine at, they are taken on a unique customer service journey where the hospitality professionals they meet along the way create memorable experiences just for them.
Specialties: Hospitality Consultancy and developing aspiring Hospitality Managers / Licensed WorldHost™ / Trainer for Customer Service / Published author, Conference host and speaker in the UK and Internationally /Industry Expert Columnist.
Solicitor (non-practising), Certified Practitioner of NLP, Certified Practitioner and Assessor of EQ, CELTA
communication and executive development training PROFESSIONAL
Neeta is an excellent corporate skills training consultant whose main focus is in developing communication and leadership skills.
Neeta has worked throughout Europe and Asia, training both private and public sector business professionals, in order to help them work confidently, effectively and efficiently. She has the ability to identify effective training solutions and present them persuasively to key stakeholder partners.
As an experienced script writer, director and presenter, she also helps businesses create professional training videos.
Neeta is a certified practitioner of Neuro Linguistic Programming (NLP) and uses the psychology of human behaviour in her training and coaching programmes. She is also a practitioner of SEI Emotional Intelligence and a SEI Emotional Intelligence Assessor. Neeta has worked with many high calibre clients ranging from legal professional services through to various other industries including IT, hospitality and leisure, luxury retail and insurance.
As a lawyer, Neeta specialised in the areas of criminal defence and contentious construction and continues to remain on the Roll of Solicitors, as a non-practising solicitor and is regulated by the Solicitors Regulatory Authority (SRA).
Specialities: Leadership and communication training, professional development, mentoring and individual coaching
Dr Hilary Cooke
PhD, MA, MCIPD, LHEP
Hilary is a passionate and experienced facilitator and developer of people and organisations.
A combination of strategy, psychology and business experience helps Hilary to lead individuals, teams and organisations on their own successful and challenging discovery journeys to find their own wisdom and develop their key strengths.
This may be through executive coaching, group development or consultancy.
Hilary is an NLP Master Practitioner, one of only 12 Master Facilitators of FIRO Theory in the UK and a Phase Two Graduate of The Human Element.
Specialties include: Design and delivery for sustainable leadership development